To be responsible for managing & developing new and existing carrier relationships, UK & Overseas, negotiating spot & long-term contracts and for managing our customer quotations & sell rate process. To support and input into all tender responses and achieve deadlines as set by the sales team.
To enter into contractual agreements as approved by the Seafreight Management team and in accordance with credit policy for Clients and Suppliers.
To supervise any staff allocated and ensure their full compliance on all policies and procedures.
The day to day operation of our Seafreight carrier relationship program and commercial activities under your control ( as agreed which may change from time to time ) ensuring all systems are used correctly with special care and attention paid to Client Tariffs, Multi Freight & One World.
Appearance and conduct
Professional, helpful and courteous at all times
Insights lanyard and card holder to be worn whilst at any site
Willingness to learn and share knowledge with colleagues
Smart business dress code
Smart, clean and tidy place of work
Must be a strong team player
Good telephone manner and willingness to talk with clients.
Implement carrier strategy as agreed and directed by Seafreight management.
Ensure all tenders are supported and responded within the specific timelines set by sales channel.
Comply with company policies and make sure they are up to date and your staff are familiar with all.
Protect the interests of the business at all times and escalate any areas of concern to the management.
Be commercially astute and ensure that the services are always making a profit.
Evaluation and qualification of all RFQ/Tender documents.
Understand, utilise and develop pricing structure and the main operating system.
Ensure that all RFQ/tenders are prepared and submitted by given due dates.
In conjunction with Seafreight Management team develop a full carrier strategy document so include all UK and Overseas carrier locations.
Establish, developing and maintain effective relationships, SLA’s and KPI’s with all key ocean carriers.
Maintain an ongoing RFQ/Tender register/Log
Ensure close interaction with Sales to increase tender opportunities & pipeline.
Analytical reporting including any loss-making customers.
Inspiring, developing and motivating direct reports.
Improving hit rate on adhoc quotes.
Maintaining valid tariff’s for both customers and overseas partners.
Ability to set staff developments plans and monitor performance.
Review monthly hit rates and put in place procedures to ensure that our hit rate success is improved and evaluated.
Weekly report on carrier engagements and strategic alignment improvements.
Report on any exceptional and interesting customer activities and any new clients.
Weekly price tracking reports on buy rates by carrier
Adaptability – The ability to be flexible, mange conflicting demands, cope with incomplete or vague information and adapt to maintain effectiveness in a changing environment. FUNDAMENTAL
Business Awareness – Knowledge and insight into general business principles and practices as well as current industry business priorities and measures. FUNDAMENTAL
Communication – The ability to relay and deliver information clearly and concisely in a manner that is relevant to the audience and is understood and absorbed. Includes written, verbal and non-verbal communication. FUNDAMENTAL.
Customer Focus – The ability to empathise and understand (internal or external) customer’s needs and a willingness to meet these needs. Acts with customers in mind and gains their trust and respect. INTERMEDIATE
Personal Drive & Energy – The drive to work well and achieve results by completing against a standard of excellence. FUNDAMENTAL
OTHER JOB REQUIREMENTS
Refer to HR policy
May be required to work overtime & be flexible in start/finishing times.
Will be required to travel domestically and internationally to carrier & client meetings and attend corporate events