Position Reports To (Job Title): Ocean Product Approval Supervisor
To support in the correct routing of global sea freight bookings via LCL & FCL.
Appearance and conduct
* Professional, helpful and courteous at all times
* Insights lanyard and card holder to be worn whilst at any Uniserve site
* Willingness to learn and share knowledge with colleagues
* Smart business dress code
* Smart, clean and tidy place of work
* Must be a strong team player
* Good telephone manner and willingness to talk with clients.
Respond to requests from Overseas partners to arrange most cost effective routings for our clients to maximize profit margins.
To update & maintain client records and shipping reports timely and effectively.
To assist in all upkeep and OSP support within the Technology platform.
To provide effective support to the pricing manager in assisting of the sending monthly proposals in a timely & professional manner.
Key Performance Standards
Cargo Movement is completed using the most cost effective method to the company and in accordance with agreed carrier profile with customers.
To assist colleagues and always work as part of a team.
Company procedures are followed at all times.
Adaptability – The ability to be flexible, mange conflicting demands, cope with incomplete or vague information and adapt to maintain effectiveness in a changing environment. FUNDAMENTAL
Business Awareness – Knowledge and insight into general business principles and practices as well as current industry business priorities and measures. FUNDAMENTAL
Communication – The ability to relay and deliver information clearly and concisely in a manner that is relevant to the audience and is understood and absorbed. Includes written, verbal and non-verbal communication. FUNDAMENTAL.
Customer Focus – The ability to empathise and understand (internal or external) customer’s needs and a willingness to meet these needs. Acts with customers in mind and gains their trust and respect. INTERMEDIATE
Personal Drive & Energy – The drive to work well and achieve results by completing against a standard of excellence. FUNDAMENTAL
May be required to work overtime & be flexible in start/finishing times.
May be required to travel to client meetings and attend corporate events