We are looking for Sales & Administration – Manager – Shipping• Responsible for Administration and Sales for shipping and freight forwarding Operations.Duties & Responsibilities:• Securing new customers, maintaining & developing existing accounts.• Highly developed sense of integrity and commitment to customer satisfaction.• Demonstrated passion for excellence with respect to treating and caring for customers.• Ability to communicate clearly and professionally, both verbally and in writing.• Can handle complaints and unpleasant customers.• Has a pleasant, patient and friendly attitude.• Strong detail orientation and communication/ listening skills• To achieve given revenue and/or profit targets.• To undertake planned regular daily client visits.• To identify, target and secure new clients and thus to bring new profitable business on a consistent basis.
Manage existing clients and attend to their rate requests, queries, complaints etc.
To liaise between client and customer service/operations for smooth handling of shipments.
To prepare and submit given reports with set periodicity and as per the formats provided.
To keep oneself and the management updated on the relevant market and competition information.
To build business relations with the carriers to procure better rates and desired service.
To participate in special sales drive as and when planned by the sales head. To be aware of the company’s health & safety policy and carry our your work in accordance with its requirements. To comply with all company policies & procedures along with other duties as reasonably requested.
Work proactively towards the development of new segments and leads in line with the approved sales strategy and plan of action and in support of the sales budget/targets.
Maintain and develop professional relations with customers and prospects in line with the corporate identity and brand image.
Effectively participate in events and exhibitions to expand the company’s network and maintain professional relationships with existing and potential clients in line with the corporate identity and brand image.Customer service and upselling for exciting customers
Relevant experience from freight forwarding, shipping, logistics or similar. Expedites the daily activities of all operational functions ensuring client satisfaction is successfully achieved and company policies adhered to with the goal of maximizing profitability for the company
Supervises warehouse sort operations processing international import and export shipments
Supervises back office staff, responsible for monitoring flights, communicating and updating the network and ensuring contingencies are deployed when necessary