Multi Modal Operator – Freight Forwarder

Shore Marine Jobs
  • Post Date: December 18, 2020
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  • Applications 0
  • Views 18
Job Overview

First Achieve are working with one of our key partner clients a leading Freight Forwarder to recruit position of Multi-Modal Operator based out of their Stoke on Trent office.

We are keen to speak to experienced Operators with experience in either Air and Ocean imports/exports and also Customs Entries.

Key Duties:

Processing export/import Docs into our in-house system from Booking to arranging transport to ensuring track and tracing to keeping client informed of any changes during journey
Take and process bookings via telephone and email, directly from UK customers/Traders/overseas agents
Confirming Booking details back to the customer, informing them if necessary of special requirements or restrictions, ensuring Credit worthiness.
Entering Bill of Lading details and adding where needed manifests details into our companies bespoke system
General enquiries relating to quotes/bookings/scheduling
Dealing with and resolving queries promptly
Everything from Courier to FCL
Processing PIN and Badge releases in Destin8
Dealing with COD, Switch Bills, Indemnities for cargo release.Other functions

General client liaison
Liaising with overseas partners and agents offices
General departmental clerical work,
Any other tasks that management may deem necessary as role develops.General expectation

Good verbal, written, communication and organisational skills.
Provide good customer service at all times in accordance with company expectations.
Computer literate
Be Presentable, Adaptable, Interested to learn, Outgoing, with a Vibrant, friendly personality, Passionate about the industry
Remain calm under pressure.
To be able to work towards and achieve targets as part of a team or individually.
Maintain good Client and Staff liaison

Job Detail
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