Import Seafreight Clerk

Shore Marine Jobs
  • Post Date: January 6, 2021
  • 9929
  • Applications 0
  • Views 18
Job Overview

To manage day to day operations for seafreight import shipments as part of the seafreight import team, to provide high level of customer service to all clients.
Appearance and conduct
* Professional, helpful and courteous at all times
* Insights lanyard and card holder to be worn whilst at any Uniserve site
* Willingness to learn and share knowledge with colleagues
* Smart business dress code
* Smart, clean and tidy place of work
* Must be a strong team player
* Good telephone manner and willingness to talk with clients.
Specific Responsibilities
* Chasing of customs clearance documents from customers prior to vessel arrival.
* Daily Email Queries to be answered in timely manner.
* Collection of all correct documentation prior to release/delivery of cargo.
* Arrange haulage with shipping lines/haulers.
* Ensure shipments are rated and invoiced correctly.
* Negotiate and agree haulage prices with suppliers.
* Complete updates on Technology Platform, customer and supplier spreadsheets.
* Secure any payment cleared funds for COD accounts prior to release/delivery of cargo.
* Secure payment cleared funds for duty/vat invoices prior to release/delivery of cargo.
* Processing supplier invoices
* Resolving any customer query or complaint.
* File closing cost and sales to be completed in timely manner.
* Filing and archiving of job files once complete
Adaptability – The ability to be flexible, mange conflicting demands, cope with incomplete or vague information and adapt to maintain effectiveness in a changing environment. FUNDAMENTAL
Business Awareness – Knowledge and insight into general business principles and practices as well as current industry business priorities and measures. FUNDAMENTAL
Communication – The ability to relay and deliver information clearly and concisely in a manner that is relevant to the audience and is understood and absorbed. Includes written, verbal and non-verbal communication. FUNDAMENTAL.
Customer Focus – The ability to empathise and understand (internal or external) customer’s needs and a willingness to meet these needs. Acts with customers in mind and gains their trust and respect. INTERMEDIATE
Personal Drive & Energy – The drive to work well and achieve results by completing against a standard of excellence. FUNDAMENTAL
May be required to work overtime & be flexible in start/finishing times.
May be required to travel to client meetings and attend corporate events

Job Detail
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