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Shipping/Customer Services Coordinator

We are currently recruiting on behalf of a global manufacturing company, due to their continued growth and development they are seeking to employ a Shipping/Customer Services Coordinator for their site in Kings Lynn.

Salary offered is between £21k-£23k depending on experience.

Working week is 37.5 hours with flexibility to start between 8am/9am and finish at 4pm/5pm.

Summary of the role:

Responsible for managing the outbound orders, liaising with freight forwarders, understanding and providing the required shipping & freight documentation, knowing and following import/export regulations and ensuring all system transactions are processed.

To build shipments within established guidelines to ensure consolidation, cost effectiveness and timely service for customer satisfaction.

Supporting all customer service needs, reviewing open order reports, order entry and processing, working with other departments to ensure fulfilment of customer orders and problem resolution.

Duties will include but not limited to:

Consolidate and configure shipments, within established guidelines to ensure timely service and cost effectiveness for efficient service to customers. Utilize the consolidation report to minimize loads to affiliates, LTL’s, FTL and containers.

Verification of orders to be shipped, drawing up all the documents necessary for the smooth running of the transport process; customs documentation etc and to monitor daily shipments to ensure that they are completed.

Raise shipping documentation, distribute to customers and forwarders accordingly.

Perform a variety of customer transactions such as; order entry, processing, follow-up, maintain open order and late order reports and contract review.

Investigation of customer complaints regarding deliveries.

Carrier management, monitor scheduled shipment dates and track order shipments directly with carriers or via the Internet to ensure timely delivery and expedite as needed.

Set up documents on the PC and supply customer data upon request.

Other duties as assigned.

Education and Experience required for the role:

NVQ Level 2 or college diploma – Business / Commercial

Customer service and shipping documentation experience (UK, Export, Customs).

IMDG & IATA Training/Certification preferred.

Experience with all forms of transport delivery systems (air, road & sea)

Essential to the role:

Strong verbal and written communication skills, including the ability to capture the detail of a situation & communicate accurately & professionally.

Intermediate to advanced knowledge in all Microsoft office systems (Outlook, Excel, Word, Access, PowerPoint).

Knowledge of JDE would be an advantage.

Good administrator with strong organization skills and multi-tasking abilities.

This is an excellent opportunity to work within a professional office environment, liaising with other departments and colleagues including account managers, product managers, sales administrative staff as well as shipping, production and lab to resolve discrepancies/missing information

Job Overview
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