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Shipping Agent

Job Title: Shipping Agent

Location: Tadworth, Surrey

Salary: £12-£13.50 per hour, dependent upon experience

Full Time

Our client is a world-leading supplier of consumer products globally, who are looking to hire a shipping agent to ensure the accurate and timely movement of freight, whilst providing exceptional customer service.

The successful candidate will support the team in shipping from Europe, managing bookings and creating export documentation.

Responsibilities

Tracking and tracing shipments for customers
Maintain accurate customer information for shipment processing
Understand team process flow, constantly looking for areas of improved efficiency
Ensure all customers standard operating procedures are followed as per work instructions
Building and maintaining strong relationships with the customer, load sites but also our branches involved in organising shipments
Book orders received with the nominated shipping line or forwarder
Ensure that container loading are booked in to the system. Liaise with loading sites to resolve problems on loading
Coordinate Conformity Inspections at our loading sites prior to export where required
Ensure that Shipping documentation is accurate
Ensure every shipment file have all necessary auditable documents
Provide exceptional customer service to the team and ensure proactivity also in our communications
Support team priorities and initiatives to ensure workloads are effectively managed
Ensure accurate and timely data entry into our operating system
Send original documents when required in a timely manner
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
Ensure all customers standard operating procedures are followed and updated in the Workflow
Meet KPI standards, as per the company's procedures
Handling and actioning of complaints or queries
Proposing solutions to customers of preferred method of freight movement (ocean to air, consolidation at gateways etc)
Requirements

1 to 2 years related experience and/or training; or equivalent combination of education and experience
Understanding of Ocean documentation process a must
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word, PowerPoint)
Fluent in English
Displays positive team attitude and work ethic
Competent understanding of INCOTERMS and shipping jargon
Competent understanding of Forwarder systems, ETMS, Edoc, Expo

For more information, please contact Chloe McCausland at Clearline Recruitment

Job Overview
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