Our client is one of the largest providers of transport, logistics and freight forwarding services and logistics technology. With a global network across the UK, Australia, South Africa, the Middle East, New Zealand, the USA and continental Europe.
We now have a fantastic opportunity for an Ocean Freight Team Leader to join the team at their office based at the World Freight Terminal at Manchester Airport
Through daily leadership and management of workflow, you will support the team in ensuring a complete customer service to its clients, identify potential efficiency gains and implement processes to take advantage of them.
Your role of Ocean Freight Team Leader will involve leading a sea freight team, motivating and ensuring all staff are happy and trained.
You will handle any customer issues / disputes / complaints etc. Monitor new customers to ensure they are implemented correctly and attend any customer meetings as necessary
Ensure company/divisional/office policy is passed on, understood and followed by the team
In order to apply for this role, you will have in-depth knowledge of CNS, Destin8, CHIEF, Datafreight is preferable. You will have your GCSE Maths and English Level 4 (Grade C) and above. You will understand incoterms
You will have excellent communication skills, spoken and written
Ability to build good working relationships with work colleagues and our customers
Excellent attention to detail, friendly and helpful nature
Proven ability to prioritise workloads and meet tight deadlines.
Able to handle difficult situations.
Strong PC Literacy including Word & Excel
Looking for a future career and progression within a growing company
Standard Office hours Monday to Friday, 37.5-hour week.
* Salary £30,000 to £38,000 circa maybe flexible for the right candidate
* 25 days annual leave, plus bank holidays
* Company pension Scheme
* Death in Service scheme 3 x salary increasing to 6 x salary if join pension scheme
* Access to EAP scheme
* Access to cycle to work scheme
* Range of voluntary benefits
Pension, 25 days hol, Perkbox