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Ocean Freight Key Account Manager

We have an exciting opportunity for an experienced Ocean Freight key Account Manager to join an established Freight Forwarders in Hertfordshire. Our client commenced trading in 1986 with the specific aim of providing a comprehensive Worldwide Freight Forwarding service to UK Manufacturers, Exporters and Importers. This position forms part of the existing team. It requires the jobholder to manage a proportion of the top 10 clients. Gaining a good understanding of each of the client requirements, calculating and negotiating Air, Road and Sea spot quotations and managing the Freight bookings from collection through to final delivery. To build relationships with the existing clients both over the telephone and face to face and deliver a high standard of customer care at all times. To meet with key suppliers to maintain the most advantageous rates. The main purpose and duties of the role will be:

* Manage the day to day key client account requirements.

* Manage the day to day export and import bookings of Air, Road and Sea Freight jobs. (Primarily Sea Freight)

* Raising Job files and all of the appropriate operations paperwork.

* Processing jobs through AZYRA freight forwarding software system.

* Customs entries using the NES system.

* Extensive client liaison and negotiation.

* Extensive supplier liaison and negotiation.

* Internal liaison with the sales team assisting with quotations and service information.

* Managing the jobs from quotation stage to final invoicing in line with the client expectations and communicating effectively any service issues.

* Maximising the gross profit by negotiating with the supplier base.

* Proactively contacting the existing clients to maximise business potential.

* Invoicing jobs on completion.

The successful candidate must have Ocean Freight Forwarding experience and have excellent customer service skills. Be confident when communicating and show strong attention to detail. A self motivated and enthusiastic character. Company car, Bonus and pension

Job Overview
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