Overall Role Purpose:
Ocean Export Operational Role. Ensuring a consistently excellent delivery of our Ocean Export forwarding services including the core operations and full service management for our customers.
Scope of Role:
Delivering excellent customer service through our DGF's 10 Customer Commitments
*Support, drive and commit to the Company's overall Strategy
*Manage end-to-end process for OFR Export and designated customers; Booking creation, Customer liaison, arranging collections, processing customs clearance and file financials.
*Administration and management of own operational data i.e. Sick File report, work flow review and door-to-door global profit share to ensure compliance and the maximisation of profitability
*Support and monitor objectives set by Ocean Freight Manager in terms of profitability maximisation, volume growth and service quality.
*Creates, develops and maintains good relationships with customers and service providers, while facilitating negotiations of best rates (carriers and internal product teams)
*Support Sales in interaction with key customers
*Complying with the DGF 10 Ground Rules
*Supports implementation of OFR strategy on team (translates and lives requirements, implements, ensures realisation of strategy and monitors)
*Escalates carrier performance issues when required to Carrier directly/OFR Product/OFR Management
Two or more years' experience within the Freight Forwarding Industry.
*5 GCSEs including Maths and English at Grade C or above – or equivalent desirable.
*Good understanding and experience of HMRC Import procedures.
*Clear and concise communication skills (written and spoken).
*Ability to follow processes.
*Ability to support a culture of continuous improvement.
*Inter-personal skills – Influencing, communication, relationship management, cultural awareness and ability to work across teams.
*Knowledge of Freight Forwarding industry: Imports and related processes.
*Preferable Cargowise One system knowledge.
*Must be eligible to work in the UK