Nights Shipping Administration Specialist working for a global freight forwarding company based in the Heston area. Paying £23,000 basic with a £5,000 shift allowance. The shift pattern is 4 on 4 off 7pm to 7am rolling rota.
The purpose of the role is to work as part of the Warehouse team to process the Customer's stock.
Processing of customer orders/quotes and checking stock whilst maintaining customer contact
Professionally handle incoming customer enquiries and ensure that issues are resolved promptly and efficiently, ensuring the accuracy of paperwork
Processing of all shipments
Dealing with delivery issues/problems directly with the carrier
Ensure product or service has met and/or exceeds customer expectations.
Provide up-to-date product information and ensure accuracy when orders are received and processed.
Prepare necessary documents from computer systems such as packing slips
Record shipment data for reporting, accounting, and record keeping purposes
Other duties as required by management.
Previous experience in a similar role is essential
Experience working in an admin role, processing documentation, and invoicing is essential
Experience within admin role in a warehouse environment is highly desirable
Communication Skills (verbal and written): able to communicate clearly and professionally via the telephone or email
Customer Support: respond promptly to customer inquiries
Good working knowledge of Microsoft packages (Excel, Word)
shift allowance of £5,000