Job Title: Shipping and Logistics Coordinator
Company: Lucy Electric UK Ltd
To supervise all LEUK deliveries and export activity within the Customer Services department ensuring orders are fulfilled on time, in full and ensuring high levels of customer service are maintained. To focus upon logistical compliance, rationalise and reduce carbon emissions and current expenditure.
The role will be based at Lucy Thame but travel to other Lucy offices in the UK will be required.
These will include:
Work with the customer services manager to ensure that all export customer orders are delivered on time, in full and in compliance with contract terms and conditions.
Ensure all documentation is completed in a timely manner for example Performance Bonds, Advance Payment Guarantees and Pro Forma Invoices.
Act as the first point of contact for all issues during delivery, resolving any shipping issues raised.
Provide regular delivery updates to the customer and manage their expectations throughout the delivery process.
Monitor export invoicing and provide weekly reports to the customer services manager.
Coordinate the movement of goods by road, air or sea for both import and export. Produce all export paperwork including arranging for legalisation of documents with the Chamber of Commerce if required.
Manage service provider relationships ensuring cost effective booking of deliveries, containers and freight. Monitor freight costs and attend regular meetings with service providers.
Review and keep up to date with changes to import and export procedures and continue to be aware of all legal requirements, including monitoring tariff codes used to ensure continued compliance.
Provide support on shipping and export requirements, including Letters of Credit, for other Lucy departments and regional offices.
Identify and communicate any country specific requirements as and when changes occur.
Be the first point of contact for all customs issues raised by HMRC and resolve accordingly.
Log, track and keep files up to date for all shipments handling customs audits as and when necessary with support from the customer services manager.
Review, circulate and advise on Letter of Credit and export payment issues within the company and liaise directly with the customer over any amendments required. Ensure that all LC terms can be complied with for both speed and security of payment. Present LC documentation at the time of shipment and monitor until payment is received in full.
Oversee the coordination of all Import and Export shipments from the UK, arranging pre-shipment inspections and any other export requirements as and when necessary.
Review and approve all Cross Trade shipments from Lucy factories or suppliers globally, to LEUK customers.
Support the customer services team in busy / holiday periods covering all duties.
Continual improvement of processes and ongoing training of colleagues on shipping procedures, ensuring adequate cover is in place to cover imports and exports during absences.Qualifications, Experience & Skills
Minimum Qualifications, Knowledge and Experience
Experienced in export / import procedures & requirements
Experienced in using third party transport companies
Experienced in working in a busy customer services environment
Customer service skills
Education to GCSE level
IT literate & confident user of Microsoft Office
Effective communication and interpersonal skills at all levels
Must be able to work independently
Ability to work to tight deadlines
Ability to demonstrate effective team working
Able to prioritise workload effectively
Attention to detailBehavioural Competencies
Able to make decisions and prioritise