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Logistics Import Operator (Ocean Freight)

The role

* Arrange haulage with shipping lines/hauliers.

* Develop and build relationships to ensure a high level of customer service is provided to clients.

* Take requests and queries and resolve them effectively and efficiently.

* Communicate (using email, telephone and internet systems) with overseas agents and clients clearly, precisely and accurately and resolve issues and complaints in a timely manner.

* Ensure pre-alert documents are on hand prior to vessel arrival.

* Prior to the release/delivery of cargo

* Collect all correct documentation.

* Secure the payment of cleared funds for:

* COD accounts.

* Duty/Vat invoices.

* Process supplier invoices.

* Maintain customer and supplier spreadsheets.

* Ensure that the sales department are aware of client activity and business profitability.

* Ensure that the departmental manager is aware of the status of all shipments.

What we’re looking for

* A clear understanding of how duty/VAT is calculated.

* Understands when duty is applicable or should be reduced and the documents required to obtain the reduction.

* The ability to complete CFSP/Home Use/IP/OP entries.

* Good verbal and written communication, to provide a professional image to customers and suppliers.

* The capacity to work in a high pressure environment whilst remaining calm when under pressure.

* The ability to instruct a global network of agents, suppliers, shipping lines, hauliers.

* The skill to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency.

* A positive attitude and good problem solving skills and to apply lessons learned.

* Be commercially aware and able to grow repeat business and develop new opportunities.

* The drive to succeed and want to make a contribution to the business.

* Be able to travel at short notice when required

Job Overview
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