Freight Settlement Specialist | United Kingdom | GB14185
Are you a Freight Settlement Specialist/Freight Auditor? Our Logistics Control Centre based in Birmingham is growing and we now have an opportunity for a Freight Settlement Specialist to join our the team.
As a Freight Settlement Specialist, it is your role to manage the flow of billing/freight audit after shipment execution through to payment by the customer to the Logistic Service provider (LSP).
Manage pre-invoice audit results, process through the system and deal with exception management and process – where shipments fail the pre-invoice audit.This is a key area and requires all sub-processes to be followed in line with Service Level Agreements (SLA's). Recording data to support the process and provide analysis.
Chasing and monitoring queries/exceptions to final resolution.
Managing the relationship with the Logistics Service Provider (LSP), providing routine updates through reporting and calls; maintain regular communication with the customer and the LSP.
Resolve complex billing queries that may require back billing, credit notes or re-invoicing and freight variation handling; provide audit evidence to the Customer upon request and provide clarification where required.
Dealing with requests from the customer, taking ownership for communicating with all stakeholders (internal and external), managing process performance (invoice right first time) and providing an excellent customer experience.
Validate and book supplier invoices, reconcile supplier billing against customer billing, manage payment statuses, misallocations and manage the Freight Invitation statement process and central billing (this includes overland/air and sea).
Prepare ad-hoc reports in Excel to support the process and complete reporting requirements from both internal and external stakeholders – this could include spend and accrual reporting and working to deadlines to accommodate month end and create accruals.
Monitor, understand and verify revenue / expense validations.
Adhere to various guidelines for Good Distribution Practice (GDP), legal and sector specific standards / guidelines and customer specific operating proceduresYOUR SKILLS AND EXPERIENCES
General finance, logistics or business administration experience would be ideal, as would experience in any freight audit or settlement activities.
Advanced / excellent knowledge of MS office, Outlook, Word, PowerPoint and Excel.
Excellent attention to detail and an ability to multi task and work in a fast paced, deadline driven environment is essential.
Strong customer Service orientation and able to communicate clearly and effectively with an ability to build professional relationships with both internal and external stakeholders.
Able to work on your own initiative in a team environment, sharing knowledge and experience to ensure a consistent approach as well as capability to work with, understand and execute new processes.
Open to change in a forward thinking and fast paced working environment.
An interest in working with transport management systems and statistical figures/data and an understanding of Customer Standard Operating Procedures (SOP's).
Good understanding of customer quality standards, Good Distribution Practice and a respect for confidentiality and compliance regulationsGOOD REASON TO JOIN
If you would like to become a valued member of our team, we will make sure that you're rewarded for your commitment and expertise. You can join the contributory Kuehne+Nagel pension plan and enjoy our Route 2 Rewards scheme which offers everything from discounts, benefit information, recognition and its own wellbeing centre. We care for our colleagues (and their immediate family) with our employee assistance programme providing access to 24/7 GP, legal and financial advice along with mental health counselling. All of this to help you live a happier and healthier life. As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation.
With over 76000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
UK Resourcing team