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Freight Operations Manager - European Intermodal

Position: European Freight Operations Manager – Intermodal
Location: Thurrock, Essex, United Kingdom
Salary: £55,000 + Package + Bonus
Holiday 25 days + bank holiday
Benefits: 4 x death in service, Private Health Care, Car Allowance, Pension Contribution

Our client are one of the UK's leading specialist freight forwarding providers, built upon 175 years of experience.

With 2,700 colleagues spanning more than 90 countries you'll become part of a truly a global network of passionate people who are invested in the commodities they ship. They understand how much the logistics process matters to their customers, so they work with them as partners.

They're not just freight forwarders, they transport much more than products. They transport the passion with which the products have been dreamt, thought, created, treated, kept, and cared for.

Are you passionate about shipping, beverages, innovation, and customer service? If so then this could be the opportunity for you!

Job Purpose
To lead and manage the European Operation Team ensuring that targets in relation to activities, service, quality and productivity are met at all times, including financial control and client management.

What will you do?
Manage a team of operators to achieve company targets and KPIs
Provide exceptional customer service to a diverse and demanding portfolio of clients ensuring all forms of communication are fully utilised as necessary
Plan and organise transportation activities for all European cargo managing information accrued from point of order to delivery, orchestrating transportation movements, and arranging services as necessary aligning with Group and UK network
Key Operational contact for Customer and Vendor Operational performance, including periodic review meetings as required
Review of Vendor freight rates and other transportation costs to keep working costs low ensuring these are aligned with the Customer
Financial and P&L accountability to include GM maximisation and analysis and full cost control in period account closure

Essential Requirements:
Good knowledge & understanding of the BWS import process, European transportation via all modalities (road / rail / sea)
Strong career history within freight forwarding operations at management level
A genuine commitment to service delivery, displaying excellent customer service skills
Excellent planning and organisational skills combined with the ability to work under pressure / prioritisation of work load to ensure business deadlines are met
Enthusiastic and driven to achieve targets and objectives
Ability to motivate & lead the team using a variety of techniques
A willingness to question the tradition to find a better way / drive continuous improvement
Excellent attention to detail
Excellent communication skills both internally & externally WR Transport & Logistics are the #1 recruitment partner for transport jobs and logistics jobs. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy

Job Overview
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