Freight Forwarder £28,000 to £33,000
Grafton recruitment are delighted to be partnering with a global leader within the Supply Chain Sector who are now looking for a Freight Forwarder to join their expanding Hull based team.
As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required
Completion of end to end forwarding activities as the individual role requires
Follow strict and time sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Focus on customer service
Use of Next Gen/MS office as requested
Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
Month end department compliance
Assist senior forwarders, Supervisor and line manager where required
Ensure all reports including internal and customer specific are completed within the deadline
Resolve queries from customers and suppliers
Ensure Best Practice models are adopted
Work closely with the Operations manager for Internal and external rates reviews.
Remain in contact with customers and suppliers to maintain relationships
To take part in customer reviews when required to build up visibility and relationships with customers.
Assist sales and management with customer development
Maintain clean desk policy
Operate within companies QA system
Any other tasks as directed by their Supervisor or line managerExperience
Thorough understanding of customer needs
Business related experience
Proven operational experience in European Road freight / Import / Export / Cross Trade
EU Customs formalities (preferred but not essential)
Proven customer service record and experience
Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
A knowledge and understanding of financials and impact on business
A Good knowledge of IT systems and processes used in the transport sector