Freight Forwarder

Aquilo recruitment are parterning with a market leading freight fowarding business who are now looking for a Freight Forwarder to join their expanding Hull based team, who have a great culture and the option of remote working.

As a Forwarder you will provide an excellent customer service experience for customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required, you can be skilled in a number of areas such as ocean or road etc.

Duties

* Completion of end to end forwarding activities as the individual role requires

* Follow strict and time sensitive SOP's/KPI's to ensure compliance

* Work closely with internal and external customers

* Focus on customer service

* Use of Next Gen/MS office as requested

* Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe

* Month end department compliance

* Customs Entries

* Cost control

* Assist senior forwarders, Supervisor and line manager where required

* Ensure all reports including internal and customer specific are completed within the deadline

* Resolve queries from customers and suppliers

* Ensure Best Practice models are adopted

* Work closely with the Operations manager for Internal and external rates reviews.

* Remain in contact with customers and suppliers to maintain relationships

* To take part in customer reviews when required to build up visibility and relationships with customers.

* Assist sales and management with customer development

* Maintain clean desk policy

* Operate within companies QA system

* Any other tasks as directed by their Supervisor or line manager

Skills:

* Thorough understanding of customer needs

* Business related experience

* Proven operational experience in European Road freight / Import / Export / Cross Trade

* EU Customs formalities (preferred but not essential)

* Proven customer service record and experience

* Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.

* Good atention to detail/ customer focused