Manpower is excited to be working with a well-established Freight Forwarding company based in Birmingham who are looking to recruit a Forwarder Supervisor.
The supervisor will work in and manage the day-to-day operations of the team and report directly to the Branch Manager.
The position is a multi-modal function ensuring we meet our customers' expectations from origin to destination regardless of mode of transit.
The Supervisor will ensure performance and deadlines comply with the companies vision via communication and leadership, organize workflow within their team to ensure employees understand their responsibilities, monitor productivity, provide coaching communicate to management, ensure adherence to legal, company policies and procedures.
Use industry and company knowledge to offer customer-focused experience.
Day to day leadership/organising the Team operationally
Motivate, guide, and mentor team members to exceed goals
Create a positive environment within the team centered on delivering superior customer service
Assist in the recruitment process
Be the first line of contact for performance management/team members development/discipline
Train new team members to company standards, customer service, and job duties
Monitor timekeeping and performance within the team
Provide effective communication to team members and to management
Ensure all deadlines are met
Remain in connect with customers and suppliers to develop strong relationships
Maintain strong working knowledge of the company, its products/services and offers technical support and information to the team
Follow strict and time-sensitive SOP's/KPI's to ensure compliance
Work closely with internal and external customers
Ensure Invoicing, job costing and milestones are updated within the required timeframe
Assist Sales and management with customer development
Regular customer communication/meetings and assist with business reviews
Be first of contact to receive and resolve queries from customers and suppliers
Operate within the company QA system
Any other tasks as directed by their line managerPrefered Experience
A high level of appropriate experience with regards to the industry and multi modal movement of freight
Proven customer service record and experience
Proven operational experienceNecessary Technical / Functional Skills
Minimum of 3 years experience
Knowledge of multi-modal processes
Deep Customs knowledge
A high level of customer service skills
Good Knowledge of In House Computer System
Key Account Procedure Knowledge
Thorough understanding of customer needs
Knowledge of the international transportation and logistics industry, in export Air Sea Road operations.
Knowledge and understanding of financials and impact on business
Good knowledge of IT systems and processes used in the transport sector
Fluent in English, local language and any other languages required for the smooth operation of the businessRequired Behavioural Competencies
Procedure and SOP writing skills
A proactive approach to understanding pitfalls and service limitations
Customer service driven
Result-oriented and driven to achieve goals and meet targets
Profitability and result-oriented and always looking for improvement in our business processes
Strong and dynamic team orientation
Effective influencing skills
Well organised and can organise others
Adaptability and flexibility within business requirements