My client, a global Freight Forwarder based in Glasgow are seeking an experienced Multi-Modal Freight Forwarder for their growing operations team. The Account Manager will be responsible for ensuring the smooth day to day running of the operations and customer service team for key clients.
You will handle all export & domestic shipments as required by the customer or overseas office and ensure completion of any and all customs requirements, customer reports and general file maintenance & documentation for all shipments.
Hours of Work: This role offers flexible home working for the right candidate.
Key responsibilities will include:
Oversee operational and customer's SOP's and KPI's
Advise on sell rates, transit time requirements and quote process
Update and send any required Status Reports to customers
Advise customer of flight details and scheduled arrival / departure
Obtain customs clearance instructions from the customer
Liaise with internal warehouses regarding arrival and availability of Import goods
Prepare export documentation / Courier AWB's when required
Raise Duty/VAT invoice
Work with Credit Control Department to ensure that all supplier queries are managed efficiently and resolved as quickly as possible
Lead on client meetings and reviews with relevant accounts
Key skills required for the role:
Demonstrable experience within an import or export environment
Strong account management skills
3-4 years experience within ocean & air Import or export (Essential)
Experience working with ASM, CNS, Destin8
This is a permanent role offering a salary up-to £30,000 based in Glasgow and the option for Flexible remote working