Freight Customer Service Agent

Our client is a European and worldwide time critical and freight forwarding service on a 24-hour basis. We are the UK arm of the largest and most successful group in Europe, specialised in time critical logistics with offices in 18 countries. We are now recruiting for a Premium Freight Customer Service Agent based in the MIOC building near the Airport for a 12 month contract, this could lead to an extention or could be made permanent dependent upon needs of the business and candidate

Using all aspects of transportation including dedicated aircraft and helicopter charter, on board courier service, express airfreight and dedicated vehicles, 24 hours per day / 365 days per year.

Role Overview

Working within the operations team you will take calls from clients, analyse the delivery options open to them, cost out these options and respond to the client, detailing your recommendations and timings.

You will take bookings to arrange the necessary transportation to ensure that the deadline agreed is achieved. This means working closely partners both in the UK and other offices throughout Europe ensuring complete monitoring from door to door.

Requirements

You will have experience of road or air transport services or logistics. A keen eye for detail and accuracy is important as well as the ability to be productive while in a fast-paced environment. Good communication skills with colleagues as well as shippers and carriers, is essential for success in this position.

Working Hours

Normal office hours are 9.00 – 17.30 however their business does not stop outside these hours, so they have rota system that you will be part of which cover commitments and weekend coverage.
Shift hours include 7~330 8~(Apply online only)~2000 plus weekends on call a laptop is provided for weekends and can be managed from home

Benefits

Salary £23,000 to £25,000 including shift allowance
20 days holiday per annum

Pension