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Export Operative (Ocean Freight)

The role

* Develop and build relationships to ensure a high level of customer service is provided to clients.

* Freight is moved to customer specifications, on time with all the necessary customs and legal documentation and a record is kept of all daily events and interactive reports.

* Arrange haulage with shipping line/hauliers.

* All freight is invoiced and checked prior to dispatch.

* Ensure pre-alert documents are on hand as required.

* Requests and queries are resolved and actioned quickly and efficiently.

* Communication with overseas agents, customers and suppliers is clear precise and effective to ensure that the freight is moved as per customer requirements.

* Use customer ERP and SAP systems as and when required.

* Accurate & timely reporting/escalation to department manager.

What we’re looking for

* Previous experience in freight forwarding.

* Export experience involving shipments to global destinations and working with clear operating procedures.

* Familiarity with the use of all forms of haulage, sea, road, rail and air for ADR and IMDG shipments.

* Experience of managing client/customer relations with strong verbal and written communication.

* International experience and exposure plus the ability to work with a global network of agents, suppliers, shipping lines, hauliers, and rail and air lines in other countries.

* Experience of working in a high pressure environment whilst retaining the capacity to remain calm under pressure and resolve problems and challenges efficiently.

* The ability to prioritise a large number of tasks to ensure accuracy, and deliver results with great attention to detail and a high sense of urgency

Job Overview
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