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Customer Service Manager - Freight Forwarding

SRS are proud to be working with a leading Asia-based company that offer a wide range of supply chain solutions from integrated logistics, international freight forwarding (air, ocean, road, rail and multimodal)

The company I am working with has a global presence across over 50 countries and has established a solid foothold in emerging markets and are going from strength to strength so it is a great time to be coming on board.

My client is looking to add to their ever-growing team and are looking for a Customer Services Manager to join their team in Dartford.

Customer Service Manager – Paying up to £45k + Benefits

Job Role:

To support the Branch Manager and Operations Manager as an escalation point both internally and externally.
To maintain and develop relationships with existing clients in addition to on-boarding new business through regular visits, KPI reviews, SOP writing and all related commercial activity.
Key Requirements / Responsibilities:

Resent sea freight ops experience with a good understanding of all modes
Maintain and develop relationships with existing & new clients.
Conduct client visits and KPI reviews, both face to face and by video conferencing.
Operational support for the sales team, writing SOPs and embedding new business.
Quoting of existing business along with network enquiries.
Act as a point of operational escalation for the client
New supplier sourcing and setup.
Assisting the Branch Manager with all commercial matters.
Company Benefits:

25 days holiday plus the bank holidays and for each 5 years' service an extra days holiday up to a max of 30
Flexible working hours
Contributory Pension
Life Assurance 4 x Salary
Occupational Health Plan
Free drinks
Free parking
Employee Assistance Programme
Cycle to Work Scheme
If you would like to explore further please reach out to Marc on (phone number removed) or

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