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Business Support Apprentice (Freight Bookings)

Brief overview of the role

DSV are recruiting for an apprentice to work in the Freight Bookings team with a start date as soon as possible. This is a fantastic opportunity to join a company committed to providing quality, innovative value, and logistics services. If you would enjoy daily customer interaction, are organised and can multi-task, then we want to hear from you.

Working week
Monday – Friday, 09:00 – 17:00, with 30-minutes for lunch.

Total hours per week: 37.50

Weekly wage
£206.25 per week for the first 6 months, then increasing to £225 per week for the remainder of the apprenticeship

Expected duration
15 months

Apprenticeship level
Intermediate Level Apprenticeship

1 available

Vacancy description

As an apprentice you will be working within a small team, meeting customers’ requirements for the safe and efficient transport of their cargo, effectively and in accordance with the company’s operation procedures and statutory requirements. 

Key tasks will include:

Create import and export freight bookings on various ferry services and Eurotunnel
Preparing jobs for invoicing
Liaise with Internal departments & External customers regarding queries in a polite & professional manner
Updating Records and general day to day administrative tasks to support the Team
Requirements and prospects

Desired skills

Good communication skills, with an excellent telephone manner
Strong problem-solving and analytical skills
Good interpersonal skills
Good IT skills
Good level of literacy and numeracy skills
Personal qualities

Ability to remain calm under pressure
Tenacious and ability to see things through
Good at multi-tasking
Confident and outgoing personality
Polite and friendly
Ability to work under pressure
Good attention to detail
Willing to learn
Flexible and adaptable
Able to use initiative
Team player
Confidence to challenge the status quo to help maintain quality and operating standard
Desired qualifications

GCSEs at grades A*-C/9-4 (or equivalent) in maths and English.

Future prospects

Upon completion of the apprenticeship, successful candidates can expect a role in a successful, dynamic company.

You will be a part of a strong team of performance driven colleagues. A competitive salary, great future career prospects for advancement and a professional working environment.

Things to consider

Please note you may be asked to complete suitability assessments as part of the recruitment process.

Apprentice Employment Agency is acting as an Apprentice Training Agency (ATA) and will engage you for the duration of the apprenticeship and pay your salary. You should be aware that the company/business named in this vacancy is a host employer and you will not be employed by them. Your placement may change during the course of your Apprenticeship.

Apprentices are paid for their normal working hours and training that's part of their apprenticeship (usually one day per week). 

For more information please visit: https://(url removed)/national-minimum-wage-rates

Once you have applied for this vacancy, you will be contacted to arrange a 5-minute pre-screen telephone call. Please ensure you check your phone/emails regularly in order for this to take place. Failure to contact us back if correspondence is missed will result in your application being deemed unsuccessful.

Please ensure you check your application for spelling / grammar errors and correct them prior to submitting as attention to detail is very important and may affect the outcome of your application.

Your application may be shared with training providers and employers as follows: https://(url removed)/privacy

The Apprenticeship National Minimum Wage guide (ANMW): https://(url removed)/national-minimum-wage-rates


DSV Road Ltd

Disability Confident

Employer is not registered as Disability Confident


DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services – as part of the operation or in a variety of supporting roles.  If you have driven and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

Based at Scandinavia House, Refinery Road, Harwich, CO12 4QG.

Training to be provided

Level 2 Customer Service Practitioner apprenticeship standard, which includes:

Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Our chosen training provider will deliver this apprenticeship in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed

Job Overview
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